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Outbound Specialist/ Sales Representative

Posted: 03/18/2021

Job Description

Southern Trust Home Services, Inc of Roanoke, VA is seeking to hire a full-time Customer Service Outbound Specialist/ Sales Representative to convert outbound phone calls into booked service/maintenance calls. Can you provide great customer service over the phone? Are you looking for an exciting position in sales? If so, read on about this great position with our home services company!
Earn a competitive base pay and bonuses. You will also be eligible for 100% company-paid benefits including 100% paid medical benefits, dental, and vision. We also offer life insurance and a 401(k) with up to 5% match. We also have generous paid time off (PTO) which includes* paid holidays, paid vacation, paid sick days, and paid birthdays*. If this sounds like the opportunity for you, apply today!

For over 25 years now, our family-owned and operated company has proudly delivered top-notch solutions for our customers' electric, plumbing, and HVAC needs. As a result, we are the trusted, go-to choice in thousands of Roanoke homes. Our experts are up to date and current on all the latest techniques, methods, and technologies in order to provide fast, reliable services. No matter what time it is, our work begins immediately with the goal of making a client's home better than it was before!
We employ only the very best and all of our team members receive on-going training to ensure they stay up to date with the latest systems, technologies, and methods. In addition to competitive pay and benefits, we offer a work/life balance like no other and unlimited potential within the company!

Job Description:

  • Making outbound calls
  • Taking Inbound calls
  • Processing payments
  • Submitting finance applications
  • Finalize sales on unsold jobs
  • Educating clients on services and products


  • Comfortable with selling over the phone
  • Ability to utilize phone, cell phone, text, email, and internet at a high level of expertise
  • Flexible availability including a 2nd shift with nights and weekends
  • Ability to work under pressure and deadlines

Do you have strong communication skills including a pleasant phone demeanor? Are you organized and able to multitask? Can you listen and resolve customer inquiries while updating account information? Are you motivated to work independently? Would you enjoy working in a fast-paced environment where changes are common? If so, you may be perfect for this position!

If you feel that you would be right for this Outbound Customer Service Outbound Specialist/ Sales Representative position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

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